Heritage Bank: Advertising That Works – ThurstonTalk

Submitted by Shaun Carson for Heritage Bank

Advertising should be viewed as an investment that generates a return rather than a fixed cost. Many businesses spend money on the same kind of advertising month after month without knowing what’s working and what isn’t.

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Effective advertising builds your company profile, connects with your audience, generates new business and helps to retain existing customers. Photo courtesy: Heritage Bank

Effective advertising builds your company profile, connects with your audience, generates new business and helps to retain existing customers. Poorly thought-out advertising can create miscommunication and even make you look less credible or trustworthy.

Avoid advertising that tries to include everyone and instead focuses on an established target market. Targeted marketing is about using the resources you have to attract the type of person who is most likely to be receptive to your products and services.

Identifying Your Target Market

Before advertising is written, take the time to define your target market, if you haven’t already. Knowing who you’re trying to target will help you customize your marketing efforts to suit those people.

You should already have some idea of who is interested in your products or services, but the easiest way to clearly define your target market is to create an ideal customer profile.

  • Create an ideal profile for your target market. Make it an individual or persona. Think about behaviors, values, motivations, goals, needs and media consumption of the person most likely to buy your product or use your service. If you’re unsure, think about your biggest customers: what do they have in common?
  • Think about the geographical reach of your business. Most product- and serviced-based businesses have a limited market area. Think about your regular customers or clients—do they live close by or travel to reach you? Once you know your market area, you can research existing data or conduct some market research to find out more details on the people in your area.
  • If the majority of your business is online, look at how your customers engage, who they follow, what communities they are involved in to better understand their digital footprint.

Deciding on Outcomes

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Take the time to define your target market. Knowing who you’re trying to target will help you customize your marketing efforts to suit those people. Photo courtesy: Heritage Bank

It’s likely that your ultimate objective is to build sales but there are other things to think about, such as increasing market presence and building your brand.

Advertising can be used to:

  • Establish a reputation as the market leader or industry expert, allowing you to win long-term contracts or even increase prices.
  • Build brand awareness for a product to make it easier to sell and raise the profile of your other products.
  • Change customer perceptions of your products and services to increase sales.
  • Detail a specific one-off message to your market by informing potential customers of a special offer or about a particular component of your product.
  • Address your existing customers to increase your brand awareness, increasing the likelihood that they think of your business first when they are considering a product or service.

Types of Advertising

Knowing what type of advertising will appeal the most to your target market is the key to producing advertising that works.

man in business shirt holding a tablet and talking on the phone in a modern kitchen
Knowing what type of advertising will appeal the most to your target market is the key to producing advertising that works. Photo courtesy: Heritage Bank

Common types of advertising:

  • Content marketing by offering free insight-led whitepapers and information that prospects download in exchange for their contact details to follow up.
  • Online platforms. There are hundreds, including YouTube, Facebook, Twitter, LinkedIn, etc. This also includes banner ads and embedded video content. Online advertising suits a range of budgets, from pay-per-click services to paid coverage on popular websites.
  • Broadcast advertising traditionally includes television and radio but can also cover internet mediums, such as webinars and podcasts.
  • Outdoor advertising covers billboards, signs or even event sponsorship. Other popular types of outdoor advertising include advertisements on buses or your car.
  • Print advertising, including newspapers, magazines, brochures, fliers and any other printed media can still have a place to play in your advertising mix, if your customers are still paying attention to these mediums.

Future-Proofing Your Advertising

To get the most out of your investment, ask customers what advertising worked and what didn’t.

  • Be prepared to amend your advertising efforts if they aren’t working.
  • Continue to observe other brand’s advertising efforts and pick up on any new trends or tools you can use.
  • If you’re in doubt about advertising material content, design or tone, ask another business owner or professional for advice.
  • Make sure you are aware of laws or regulations about where you can advertise and the content of your messages.

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